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Mystery shopper findings reveal lack of knowledge among DIY outlets

Shocking news About The Sheds!!!

85 Per Cent Of Lock Safety Advice Unsatisfactory

Eighty five per cent of Focus, Homebase and B&Q staff approached in a mystery shopper experiment offered shoddy advice on lock requirements, new research reveals.

Commissioned by the Master Locksmiths Association (MLA) the mystery shopper investigation found that 63 per cent of staff in some of the UK’s best known DIY outlets rated poorly when it came to lock knowledge; while only 15 per cent of ‘shoppers’ would rate advice received as satisfactory.

Three scenarios tested lock knowledge on various locking systems (open,restricted and patented systems) multiple occupancy housing regulations and insurance stipulations. Mystery shoppers found a lack of understanding of lock requirements among staff meant they were not offered the right advice or asked appropriate questions.

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http://www.info4security.com/story.asp?storycode=4123887

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